Are there any other people here which are also still waiting for their #why2025 post-event merchandise order to arrive?

I recently wrote the merch team an email and asked them if they would be so kind and just cancel my order as the supplier of the merch still isn't able to deliver the merch in a good enough quality. But they denied and told me cancellations aren't possible.

Wtf, I paid almost 150€ in August 2025 which I didn't receive until March 2026. And I can't cancel the order. Seriously?