@jwcph I do a ton of talks on this subject. People are very attached to their working environment and even if they are unhappy with Teams or Word or Outlook, they also overwhelmingly don’t want change if they can stop it. Your single digit number is very much not what I observe.

@bert_hubert @jwcph as a former Microsoft customer facing engineer, I can back this up. Changing tools is incredibly painful for orgs, just in terms of training and Skilling. We held sessions that would last a whole week just for technical people on how to use new tools, and that process would always require follow up training and reinforcement for technical people. For non technical people this is even more pointed. Doing migrations to or from Teams, which no one loves, was and still is a laborious and slogging process, something that takes months or longer. Changing systems is hard, and without mandates and top level support, is extremely hard.