So I had a rather odd post sales interaction with an online supplier when I requested return of unwanted item (gift), initially acknowledging my request but asking for some feedback, ok fine, when they started with some presumably AI auto replies detailing how to use the product and it went back and forth with me giving instructions to the AI to process my request, at which point I was informed that return in this case was impractical and that partial refund was offered (~30% of cost) when I refused they doubled it and have indeed processed the refund. So I'll sell it as new for a hopefully reasonable price and still be in pocket. Not the outcome I'd expected but kind of a win ...