This is not unusual, given the state of customer service in this day and age of rapacious capitalism, but then I heard her say that she wanted to know whether she should or should not turn off her computer.
So I came inside.
She'd been caught by a browser phishing attack, the one where they make the browse full screen, suppress the mouse cursor, and say that Microsoft has shut down their computer.
I could see it instantly, and told her to hang up, which she did.
My wife is not a computer geek, but she does know we don't share our info with strangers, and she hadn't.
But she still thought it was possibly legit, even tho it's the second time it happened. And she didn't want to wake me up and ask me. And she did call the phisher's number and talk to them.
If you're a proper geek, which I am, you know what to do: 3-finger salute, task manager, kill the browser, restart the browser but don't reload.
I feel personally embarrassed to share that a few years ago my wife was targeted by a SSA scammer who enticed her to share her SSN and other deets. she told me that day it was very important that i contact this nice man and answer his important questions.