Funny GuyMar 5

"Operator" in the AI age

https://lemmy.dbzer0.com/post/64811529

"Operator" in the AI age - Divisions by zero

Lemmy

Show threadFiniteBanjo

I’m so pissed that EVERYONE has added a fucking AI Chatbot to EVERY PAGE ON THE INTERNET.

Some of them automatically expand and ask if they can help.

Mar 5 at 5:16amWeb
Show thread🇰 🌀 🇱 🇦 🇳 🇦 🇰 🇮 Mar 5
Just gaslight their AI into refunding all your money and then give you a free subscription for life or something. They are pretty fucking stupid, and so are the people who install them so they probably have the power to do this if you fuck with it hard enough.
Show threadFiniteBanjoMar 5
I’m pretty sure only the human workers have the authority or capability to handle refunds, the AI are only there to waste your time.
Show threadLeFrogMar 5
Air Canada was held responsible for their chatbot giving nonsense information.. So there is hope.
Airline held liable for its chatbot giving passenger bad advice - what this means for travellers

When Air Canada’s chatbot gave incorrect information to a traveller, the airline argued its chatbot is "responsible for its own actions".

BBC
Show threadFiniteBanjoMar 5
And in the end a human signed a check.
Show threadcoleMar 5
I definitely know of some companies that actually give the LLM real power
Show threadSkyezOpenMar 5

And I love them for that.

I think it’s mostly internal agentic AI that has the power to change stuff. I’m not aware of any company that has a customer facing one, mainly because if there was they would be bankrupt by now from someone tricking it into “refunding” their entire liquid cash or deleting every database it can touch or something.

Show thread🇰 🌀 🇱 🇦 🇳 🇦 🇰 🇮 Mar 5
You know I was referencing actual events in the news, right? This shit has happened before.
Show threadKazumaraMar 5
That sort of thing is blocked off it seems. Wouldn’t even tell me the price of minecraft.
Show threadilliMar 5
While infuriating, that’s not even the worst thing - the AI you have to go through when calling somewhere is even worse.
Show threadbluegreenpurplepinkMar 5

The phone AI will hang up on you over and over again. And it’s not an accidental disconnection because they will say they are sorry you are having problems and then say goodbye and then hang up.

Verizon set up this doom loop where I was prevented from logging into my account online and then when I called for help the AI hung up on me because I wasn’t logged into my account. I told the AI the reason I was calling was because the system wouldn’t let me log in and asked to speak to a human representative but they just kept disconnecting.

Corporate phone queues are being run straight out of hell.

Show threadYourMomsTrashmanMar 5
The Minecraft website one is still my favourite. You’d think Microsoft knows how to get at least some basic info through LLMs, but nope.
Minecraft's new AI Bot "Merl" is useless.

YouTube
Show threadKazumaraMar 5
I verified some of these. It has no idea what the current version is, how the last few versions were called, what the newest additions to the game are. It didn’t refuse to tell me how to craft a minecart though.