Louie Mantia, Jr.

RE: https://mastodon.social/@Daojoan/116169002342282395

My biggest peeve is not distinguishing between the two at all— you attempt to sign in with what you think is your account name / address and it turns out you just signed up for another account. It’s awful.

Mar 4 at 6:22amWeb
Show threadГригорий КлюшниковMar 4
Better yet. You remember that you have an account, but you don't remember the email you signed up with. There's a convenient "sign in with Google" button. You click that. You end up with a brand new account because the email on your existing one was evidently not the Gmail one.
Show threadImthazMar 4
@louie i feel like most sites using Shopify are guilty of this.
Show threadAdam ShawMar 4

@louie Yep, we had this pattern in our app and we had to deal with a lot of support issues over this. Users confused where their data went after they signed into (what they thought was) their account. Even distinguishing log-in vs sign-up doesn’t completely solve the issue, as we had many users who simply didn’t remember whether they had an account and would create a new one.

We eventually switched to only support Sign In With Apple and it solved the issue.