My 16-year-old is taking some online classes to get things that his rural high school can’t offer. A couple of those classes have been through BYU, and that has been an absolutely horrid experience. If you have high schoolers in the same boat, don’t do a BYU class!

* Teachers never answer questions, no matter how we try to get in touch with them or whether it’s him or us trying to make contact.
* He had a teacher give him a 20% on the final because she claimed he’d only uploaded one page of 5. The teacher never responded to our inquiries. We got hold of a manager, and had screenshot proof that they had been uploaded with the date they’d been uploaded, but they didn’t care and wouldn’t fix the grade.
* He got a question on a quiz in web dev wrong. Question: What will get more traffic to your site? His answer: SEO. The teacher claimed the correct answer was “scrum.”
* On some quizzes, he has typed an answer and gotten it wrong, despite typing literally exactly the answer that the system claims is correct after the quiz is complete.
* The websites are extremely clunky and error prone. For his chemistry class, there was a lab site that wouldn’t load on his school-issued Chromebook or either of his Windows machines. It would load, but was only somewhat functional, on my wife’s Mac. For his web dev class, one page had no text on it… until he highlighted the entire page, making the text become visible against the background. 🤦‍♂️
* A friend of his, also taking BYU classes, had a proctored exam. Her webcam stopped working, and BYU support told her it was okay. It was not. She failed the test due to that issue, and they’ve acted like they’re being very generous in giving her another chance to take the test.