Mastodawn

I am begging for society as a whole to consider that phone calls are not just a quick lil interruption that's totally fine and good for everyone on the planet. I'm dealing with some administrative stuff that's way more involved than I was hoping for. Yesterday got a voicemail (I rejected the call). Listened to voice mail. Replied to it via their messaging platform. No acknowledgment. #actuallyautistic

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MichD Feb 27

Similar voice mail today. Replied via their messaging platform and asked for acknowledgment. Acknowledged, and THEN they mention it is something that needs confirmation over the phone. After 2 back and forths. The second voice mail didn't even mention this.

I called up and went through the identity verification stuff and then finally reiterated "yes I am okay with <question>".

Like if something absolutely requires to be over the phone

1) Stop that
2) State it immediately

Oh yes, and even worse, make it the only effective way of customer service. It's such a shit. I had such a case just reacently.