@riggbeck @CiaraNi @hanktank61 @donaldham
I tried to use them exactly once. I was planning on tacking a visit to Boston onto a trip to New York to visit folks at MIT and Harvard. The little hotel a colleague recommended that was about half way between the two was full, but I found a place on AirBnB nearby and placed the booking. My flight was due in late, so I wasn’t going to get to the place before 11pm. I sent them a message to confirm the late arrival process a couple of days before departure.
They told me I’d cancelled my booking.
I told them I hadn’t and asked them to reinstate it.
They told me they’d already rented the room to someone else.
I contacted AirBnB support and they told me the card had been declined. Rather than asking me for an alternate means of payment or even telling me, they’d silently cancelled the booking.
If I hadn’t contacted the host, I wouldn’t have known and would have turned up at 11pm with nowhere to stay.
At that late time, only one hotel had space left, was on the wrong side of the river (would have needed taxis to get to the places I needed to be) and it was charging $750/night. It ended up being cheaper to cancel that leg of the trip entirely.
Shortly after that, the university’s travel insurance announced that they would not cover AirBnB. A lot of my colleagues complained but I fully understood why.