Brian HartgenFeb 26
So I have an interesting issue here with L's phone. She is using an iPhone SE model.
Her dexterity with one hand is not very good. It requires Touch ID to unlock it, or a passcode, none of which she can now use. We have tried to calibrate Touch ID a number of times and it no longer seems to be very reliable.
Fortunately despite not being able to unlock it she can call me using Siri.
What options do we have for unlocking the phone?
1. Can the passcode be removed? I know there are security issues there but can it be disabled entirely?
2. Can I get a keyboard with large numeric keys so at least it could be unlocked?
3. Failing that, I could try to swap the phone out for a model with Face ID, which may or may not work.
Thanks.
Show threadPeggy Kern
@brian_hartgen when you say you have tried to recalibrate touch ID, are you saying you have tried to set it up with a different finger, or are you just trying to redo the finger she was using before, which isn’t working? That would be the only thing I could think of to suggest, setting up touch ID with a different finger, but perhaps that is what you meant by recalibrating it? I can’t imagine doing this, but it seems to me that I heard about someone setting up touch ID with their nose, which sounds kind of goofy to me, but if she is feeling adventurous, it might be a way that would allow her to hold the phone as best as she can with what use she has of both hands, while unlocking it with her nose. Just brainstorming here. I am looking forward to reading other people‘s comments, and hoping something comes up that will work for her. Face ID works well for me, but I have heard that it doesn’t work well for other people. let us know how you work this out.
Feb 26 at 11:07pmWeb
Show threadBrian HartgenFeb 27
@kernsac It was the same finger that was being used. We certainly could try another one.
Show threadLynn I 🗽Feb 27
@brian_hartgen @kernsac Hi, Brian! Perhaps I've had a very unusual experience with touch ID, but it has never worked well for me, and I had to redo my finger print every few weeks. Maybe this is not at all the problem here, but what I finally did was go to a passcode to unlock my phone, and when I'm at home and am in full control of my phone and who has access to it, I have it set to not require my passcode for a longer period of time. Perhaps that isn't something Lulu would want to do, but I wanted to mention it as a possible work around, just in case you hadn't considered that.
Show threadBrian HartgenFeb 27
@Lynn @kernsac Thank you. That could well be the issue. The Touch ID used to work, and that hand is still operational, so I'm not sure what the issue is. We have to lock the phone each time she is not using it because it can very easily get disturbed when the nurses move things around as she only has limited space. I'll remove the code for now and see how she gets on with that.
Show threadLynn I 🗽Feb 27
@brian_hartgen @kernsac I'm sure you'll eventually figure it out. These issues can certainly be perplexing. All the best to both of you. You're in my thoughts.