Mastodawn

Burger King will use AI to check if employees say ‘please’ and ‘thank you’

Burger King will use AI to check if employees say ‘please’ and ‘thank you’ - Lemmy.World

The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

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titanicx Feb 26

Everyone hating this, but think about it, Chick-fil-A is one of the most popular chains, and they are widely known for their employees being extremely friendly. Burger King employees are known for throwing food and punches at people. Changing that view is important. This is the wrong way about it. And yet another way idiot ceos are using llms.

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HertzDentalBar

I think in BKs case working on food quality should come first. A thank you means nothing when they fuck up my order or the quality of the food is poor.