UnderpantsWeevil

Burger King will use AI to check if employees say ‘please’ and ‘thank you’

https://lemmy.world/post/43606758

Burger King will use AI to check if employees say ‘please’ and ‘thank you’ - Lemmy.World

The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

Feb 26 at 4:53pmWeb
Show threadPudutr0nFeb 26
related.
Happy Happy Joy Joy! | The Ren & Stimpy Show

YouTube
Show threadshrek_is_loveFeb 26
Burger King will teach your grandmother to suck eggs!
Show threadPudutr0nFeb 26
idk bk is no Stinky Wizzleteats
Show threadTollana1234567Feb 27
out of the eggshell, without breaking the yolk.
Show threadcanadian_commieFeb 26
This is the worst timeline. 1984 was a warning not an instruction manual.
Show threadCanacondaFeb 26
And Idiocracy was a comedy not a documentary
Show threadGsus4Feb 26
it was too optimistic
Show threadCanacondaFeb 26
They really did us a disservice being fucking hilarious the whole time eh
Show threadArcherFeb 26
If only we lived in a world where the President of the United States went and recruited the smartest person in the world to solve the most difficult problems
Show threadGsus4Feb 26
In a way, that is what DOGE attempted to be…by people who don’t understand what smart is supposed to mean…and ended up getting grifted, because that is what they all think it means.
Show threadArcherFeb 26
DOGE was the grift, run by a grifter
Show threadnotwhoyouthinkFeb 26
The more time goes on, the more I feel this.
Show threadBurntWitsFeb 26
I’m currently watching Handmaid’s Tale for the first time (the show, not the movie. I haven’t seen the movie). I’ve never read the book either so no spoilers please. Anyway, it’s eerie how many things are lining up. Like you said, supposed to be a warning, not a guidebook.
Show threadproleFeb 27
I feel like I’d have an existential crisis if I started watching that show these days. Good luck.
Show threadfelsiqFeb 26
Not like I was going to burger king anyway but this is a solid reason not to
Show threadnondescripthandleFeb 26

I wish I could explain to companies how fucking awkward and horrible it feels to be on the receiving end of forced gratitude. Even if I liked the restaurant, I wouldn’t be able to go if they did this.

I guess it’s no surprise that rich people think the experience is still the same with or without the consent of the providing party.

Show threadWammityblamFeb 26

They don’t care. They only care about like go up.

They’re hoping to phase out human employees ASAP.

Show threadWanderingThoughtsFeb 26
Or to have someone to blame when the line goes down
Show threadjdrFeb 26

US8246454B2

Show threadAceFeb 26
It’s a good job we have the AI revolution to allow these brand new and never before seen capabilities of… speech to text.
Show threadBjörnFeb 26
[email protected]
Show threadU7826391786239Feb 26
why don’t they focus on fixing their cold soggy fries and shit-tier “burgers” first
Show threadofficermikeFeb 26
Can’t speak to the burgers as I only ever order chicken fries from BK, but I will argue that their French fries have a more forgiving edible temperature range than McD or Wendy’s. Still wouldn’t eat 'em room temperature.
Show threadnondescripthandleFeb 26
Costs a looot less money to order a wage slave around and tell shareholders everything’s gonna be better now.
Show threadTrackinDaKrakenFeb 26

The worst major fast food chain by a mile, and they’re pulling stupid shit like this.

Whatever your reasons are for paying ridiculous prices to eat crap at a place like this, they’re not good reasons. You can do better, you’re worth more. Stop abusing yourself.

Show threadfrongtFeb 26
Well that’s just objectively untrue. Arby’s and Subway are easily worse.
Show threadsupersquirrelFeb 26
No Kings!
Show threadDandomRudeFeb 26
I think it’s fair to say that pretty much all the dystopian visions of the future from literature and films have now become reality. Brave new world…
Show threadrumbaFeb 26

Companies have been doing this for decades, maybe centuries. They would hire a ‘secret shopper’ to come in, order something, and fill out a checklist for corporate. It was done in department stores and fast food chains, any place that was a franchise where theire name was on the line. Some places hired companies to check up on people, some places just hired individuals. The fast-food chain I used to work at hired a neighbor paid them in free food.

Managers make people say it, and reports check to make sure managers are doing their jobs.

The really cool part about how we used to do it was we didn’t waste fuckloads of electricity/water to make sure managers were doing their jobs.

Show threadmr_annyFeb 26
Burger Despot
Show threadCarmakaziFeb 26
IIRC Burger King was one of, if not the first companies to use computerized inventory/bookkeeping. And they used it to try and crack down on employees giving away extra food. It was a giant waste of money.
Show threadrc__buggyFeb 26

Welcome to Costco, I love you

www.youtube.com/watch?v=ZIFCWpn4qQ4

Idiocracy - Welcome to Costco, I love you!

YouTube
Show threadInfiniteGlitchFeb 26
I hope that the people who work at Burger King are able to quickly find new jobs. Better jobs.
Show threadyou_are_dustFeb 26
Burger King’s quality has fallen off a cliff. I care way more about that then if the cashier says please and thank you enough times. As long as they aren’t a straight up dick, I don’t care.
Show threadmr_annyFeb 26

This is HR issue. They should make AI to oversee what happens in recruit event.

For me employment is agreement between responsive adult and company which is also represented by responsible adult.

Why not let responsible adults just handle the work like reponsible adults with minimal distraction from the company?

HR should hire responsible adults who will to do the job right.

– Ahh shit. It’s money issue. You can’t hire responsible adults on minimum wage. Minimum wage cover bare minimum of what is needed to handle the job. AI will not fix that.

Show threadrizzothesmallFeb 26

Last time I ate at burger king I got food poisoning which lasted a week and stripped the lining off my guts and now I can’t eat wheat without getting the shits.

Fuck that whole company.

Show threadNovisFeb 26

Burger King, you’re food ain’t good enough, that’s why you’re losing money. It’s not hte employees not being “friendly” enough cause, frankly, ain’t no one giving a shit at a fast food job ANYWHERE. Improve your quality, pay your people and MAYBE you’re employees and customers would be happy.

But no, I’m wrong and AI is the answer. AI will fix everything.

Show threadDoomsiderFeb 26
Cool, so AI will be replacing the managers first.
Show threadBigMacHoleFeb 26
FORCING Minimum Wage workers to say Please and Thank You will ENSURE that their FOOD QUALITY will go UP while Prices go Affordable!
Show threadbaltakateiFeb 26
Cargo cult happiness.
Show threadhumanamericanFeb 26
As if that were the reason people don’t go to Burger King
Show threadHertzDentalBarFeb 26
The last time I had BK that wasn’t trash was at the Honolulu airport, that was October 2024 and I think I’ve stopped at BK once since and it was horrible. Not to mention Canadian sizes are much much smaller it seems. Like fuck I used to buy the chicken sandwichs and now they are like half the size and the chickens shit
Show threadclifFeb 26
They’re not supposed to put chicken shit on the sandwich unless you specifically request it.
Show threadHertzDentalBarFeb 27
It’s a part of the paty now, it comes from the chicken so it’s considered chicken according to the FDA
Show threadclifFeb 28
I learn something new every day, thanks bud.
Show threadHeiligerBimBamFeb 26
I regret choosing the red pill; this reality is getting worse and worse. Can I go back to the 90s Matrix?
Show threadUnderpantsWeevilFeb 26

Can I go back to the 90s Matrix?

I’ve g̵o̴t̴ ̷ s̴̗̺͕͝o̴̜͐̊̇m̷̨͍͍͠e̴̹̕ ̵̡̿ ę̷͕̣͂̆̅r̵̡̪̈͂́̄̔͠r̶͍̲̤̀̏͋͑í̵̹̼̮̩͈̰̊͌͂b̴̯̎̎̅̕ļ̶̘͓̍ē̶̥̺̥̓̉̈͆͘̚n̸͚̳͉̫̪̣͔̬̈́̀̄̉̂̊͆̾̍̀͝ę̴͚͔̺̮̤̺̰͈̖̉̀̃̄̏̾͛ŵ̶̪͓͓͇̥̮̠̩̼̙̻̰͠s̸̼͖̬̦̟̝͊́̓́ ̷̡̨̢̫̖͔͚̻͙̩̈́̆͛̾̿̓̏͑̀̊̈ ̵̺̹͙̼̮̹͍̗̱͇̪͈͑͛̅͜͜f̶̣͊͂̾̾̈͝ǫ̶̛͇̥̖͓̦̳͇̩͙̩͑̇̾̇͊̋͌̇̍̃̏̈́͛̕ͅr̶͚͇̄ͅ ̴̌̋̓̄͊͂͋̈̀̇͐̀͘̕ ̷̡̨̖̺̫͈̪̫̲̩̘͉͚̗̳̖̜̗̣̭̩̩͕̙̯̦͔̟̠̝̣͎̝͍͇̝̅ͅỳ̷̨̛̛̤̹̖̞̙̺̮͇̳̙̤̟̘̦̙̃̄́̄̂̃̊̂̈́̿͛̇̍̀̌̍̎̊͑͗̆̔͘̚̕̕͝ͅơ̴̢̛͇͓̗͍͙̮̲̣̳͖͉͕̳̹̤̩̜̥͔̲̘̩̳̱̩͙̹̝̾͋͐̿͋̀͗̏̀͂͊͗̋̽͐̀̕͜͜͝ǔ̵̡͚͎̗͈̞̱͖̖͎̬̱̜̲͖͈̳̼̥͎́̊̊͐̀͑̈̀̍̂͋͐͆͒̚̕͘͘ͅ.̵̨̨̢̢̨͍̦̻̼̖̩̮̱̣̭̲̼͈̱̭̭͇̺͈̠̲̬̭͍͎̝̮͕̳͕͙̳̺͔̗̪̖̳̙̯͖̥̈́̿͌̌͊̽̈́̈́͛͋̏́̉̊͂̑̄͂̄̈̌͐͆̍̐͒̿̂͘͜͝͝ͅͅͅ

Show threadIWW4Feb 26
They cant keep staff as it is, so this?
Show threadtitanicxFeb 26
Everyone hating this, but think about it, Chick-fil-A is one of the most popular chains, and they are widely known for their employees being extremely friendly. Burger King employees are known for throwing food and punches at people. Changing that view is important. This is the wrong way about it. And yet another way idiot ceos are using llms. 
Show threadUnderpantsWeevilFeb 26

Burger King employees are known for throwing food and punches at people.

Wait, what?

Show threadtitanicxFeb 26
Always in news, usually some random chick in the hood that gets mouthy or some white dude that thinks he is God because he eats there.
Show threadUnderpantsWeevilFeb 26

Always in news

Fucking Sinclair bullshit. Local news is vile. Might as well be the god damned Klan running those stations.

Show threadMnemonicBumpFeb 26
The only think I know Chick-Fil-A for is funding conversion therapy camps and fascist politicians. That’s enough for me to never step foot in one
Show threadHertzDentalBarFeb 26
Was it chick fil a that was buying artifacts illegally? Or was that hobby lobby? Lol same shit different pile.
Show threadtitanicxFeb 26
Hobby lobby, 
Show threadBilb!Feb 26
People who know this but still go there are hogs.
Show threadzarkanianFeb 27
That place is like a cult. I mean, people are obsessed. It’s just a chicken patty with pickles; how good can it be? Maybe they sprinkle crack on it; I don’t know. I’m never going to find out because I’m a vegan.
Show threadBoozillaFeb 27
It’s good for fast food, but that bar is very, very low. My spouse used to love it, but we stopped going there years ago. And you’re right, it has a cult following like Starbucks and other places have had from time to time.
Show threadHertzDentalBarFeb 26
I think in BKs case working on food quality should come first. A thank you means nothing when they fuck up my order or the quality of the food is poor.
Show threadXLEFeb 26
Do I have to give Chick-fil-A credit for actually treating their employees right, or do they just mandate the friendliness?