Richard GriffithsFeb 25
Customers don’t care how many tickets you closed.
They care that their problem is gone.
Build for outcomes.
#Delivery #CustomerFocus
Show threadEliza MBFeb 25
@dectentoo
In most cases the people who decide whether you’re doing a good job are the ones who count the tickets.
Damhik.
Show threadRichard GriffithsFeb 26
@OneInterestingFact Fantastic. I’ll start breaking every bug into 47 micro-tickets from now on. Then again, looking at the backlog, I could close 30 tickets today by fixing typos in comments ...hmm 😜
Show threadEliza MB

@dectentoo
It’s the same metric as used by lemon husk to sack the _underperforming_ devs at twitter.

Quantity is all that matters.

Feb 26 at 11:03amWeb
Show threadRichard GriffithsFeb 26
@OneInterestingFact Sad, really. Building something we were proud of, vs feeling more like we’re proving we’re busy 😭