Richard GriffithsFeb 25
Customers don’t care how many tickets you closed.
They care that their problem is gone.
Build for outcomes.
#Delivery #CustomerFocus
Show threadTormodFeb 25

@dectentoo

Hey, some of us have KPIs to hit! None of them mention customers either…

/i

Show threadRichard Griffiths
@airwhale 😜 So we’re measuring everything, except the people who pay us? Ah, that's that disruptive thinking, isn't it? Eliminate customers, eliminate complaints.
Feb 26 at 10:38amWeb