I case anyone is worried about AI taking junior support rôles because it can actually do the job, rather than because management doesn’t care about retention:

When I encountered a cascade of #Azure bugs last weekend (all of which could have been avoided by half an hour of thinking when implementing their control plane), it recommended #Copilot to help me. I tried it, mostly on the basis that it would cost #Microsoft money and they’d annoyed me by not doing basic QA on their products. My experience:

• It was not able to diagnose the problem.
• It was slow to respond.
• It sent me to pages that didn’t exist.
• It told me to use UI elements that didn’t exist when it sent me to pages that did.

A complete waste of my time and their money. If they’d spent half as much money on QA for Azure tooling that they spent on Azure Copilot, they’d have had a far bigger impact on customer experience (and that impact would have been positive).