Dawn Tåke 🌙 Feb 25

Just interacted with a patron over the phone that I've had a bunch over the years. I've always felt like he wanted an exceptional amount of detail out of us. Usually for music, but sometimes like, for restaurant menus. Well, he just mentioned to me tonight that he's blind.

That makes a lot more sense. He's asking me to read it because he can't.

Now I feel bad for letting my annoyance creep into my voice. Which I suppose I should examine on myself why I'm annoyed at people who want a ton of information when it's not due to a disability.

I'm also going to request an album by the band he had me looking up, so I shouldn't be too hard on him for that either.

Hmm.

Also, I wonder if I should suggest the Ohio Library for the Blind and Print Disabled. On one hand, it's a great service, (my great uncle really liked it,) but on the other, he probably gets it from every librarian he interacts with that learns he's blind.

#Libraries #TourmaLibrarian

Show threadAlex

@Tourma

That annoyance for me comes from a few places, all of them understandable:

* The person who seems to find it very arousing to have you read things.

* The person who you have helped enough with technology things that they could do this themselves and get the information they're looking for, but persists in having you do it, even when it's neither faster or more efficient to do it.

* The person that wants you to read things so they can argue with you, often with LLM-generated cites.

Feb 26 at 12:06amWeb
Show threadDawn Tåke 🌙 Feb 26

@TheyOfHIShirts
I start to get annoyed when phone conversations hit the 20 minute mark. Which his routinely do. And his tend to be the longest now that our one patron passed away a couple of years ago. (They had the added fun of routinely having a phone line with a loud buzz.)

But I agree with you on all those points.

Show threadAlexFeb 26
@Tourma For the people that I have twenty minute conversations with that isn't about research methods and materials or geeking out about fandom stuff, it often is because I'm trying to do things over the phonee that take five minutes to touch a button because I have to describe the button to the person, then verify they touched the correct button, and then get them to touch the next button, all while they complain to me how much they hate this technology thing and want nothing to do with it.
Show threadDawn Tåke 🌙 Feb 26
@TheyOfHIShirts
Ah yes, I see you help with Libby too.