SaraMG

I'm trying to book flights on TAP (TAP Airline Portugal -- aka. Take Another Plane) and this breakdown of the Miles&Go points being used for part of my booking shows a localization index "ancillaries.type.PREFERRED_BOARDING" rather than, ya know... the actual localization.

Now, I know that maintaining translations is hard, but typically, one would fallback to a default language (and Portuguese would be a fine option, in context). Falling back to the literal index name is.... a choice.

Feb 23 at 2:46pmWeb
Show threadSaraMGFeb 24

Still no fucking flight booked. Tried multiple browsers, mobile apps... the experience is actually getting worse, rather than better. Tried to just submit a help ticket and guess what, you need a booking code/ticket-number to submit a help ticket. Well, okay, fuck you then, I guess I'm just making up booking codes and ticket numbers. I think it got submitted. I don't fucking know.

I'm ready to book on AirCanada which will mean a transfer, but like... Don't let perfect be the enemy of good?

Show threadSimon RolfmoreFeb 23
@saramg their website is genuinely awful. I’ve found the people to be pretty great though, and have managed to get me where I’m headed, despite delays, cancellations, bad weather etc.
Show threadSaraMGFeb 23
@cloudthethings I've found most Portugal-specific software to be pretty awful, though in fairness I'm being introduced to it during the dawn of the AI dark age, so maybe it's not Portugal that's the problem.
Show threadSimon RolfmoreFeb 23

@saramg the website, app, and public facing booking systems are apparently all run by a French company, which, if anything, makes it less excusable…

But you’re right. The finance portal, social security etc are all pretty hopeless too.

Show threadSaraMGFeb 23
@cloudthethings See also, this spectacular rating on the app store: https://fosstodon.org/@saramg/115486242516984692
Show threadDaniel KarpFeb 24
@saramg still better than falling back to an empty string, as my washing machine does. I think “” means “time to run a disinfect cycle”.