been both sides of that counter

https://lemmy.ca/post/59918919

That comment also sucks when working holidays, particularly Thanksgiving. “They should let you be with your families!” Ok thanks, get out!
Most of the time, it’s the store being open that causes customers to come in. People expect places to be closed on holidays, so they check online. If the store’s listing on Google Maps or whatever confirms it is indeed closed, most people will just say “oh dang, too bad”. If it actually ends up being open then they go, buy their stuff, and then make a sympathetic comment to the employees.
I agree and that’s how i operate. However the counter argument to this is, if a store is open and no one shows up at all then next year they will not open because there was not a single sale. Not sure how acurate that is in terms of corporate BS but that is the general counter argument i hear.
That’s how the grocery store I worked at, Save A Lot, from 2014-2025 operated. Being open was based on the sales of the previous year. It also wasn’t uncommon that we’d just close after a few hours if no customers showed up. It’s what made me dislike customers on these days even more cause if they stayed home, I’d actually be able to go home early (or if I worked the closing shift, I wouldn’t have to come in at all).