A story in two parts...

Update: The seem to have opted for the chargeback. (i.e. they just repeated themselves).

Amex are usually pretty good on these things - will see.

Also, nothing on the web site suggested Hong Kong. The URL included UK and charged in GBP.

@revk part 3 will be interesting (and hopefully the finale).

@GerardThornley Part 3 looks like this now.

One reason to use Amex is the consumer credit act protections, or at least how they handle disputes anyway.