“Moreover, I am concerned that these attitudes may be more widespread, and indicative of a culture within the department that blames claimants for errors and fails to recognise the needs of vulnerable people.”

This is one of the cards in Digital Benefits and Disbenefits Cornucopia @DBD_Cornucopia See card “Queen of Trust”

#carersallowance #dwp #welfarebenefits #carers #uk #servicedesign #designdiscretion

https://www.theguardian.com/society/2026/feb/04/dwp-chief-accused-of-overseeing-culture-of-complacency-that-led-to-carers-allowance-scandal