Not everyone can afford a smartphone. Stop making it the primary, and sometimes the only, interface for day to day services. It's like when companies move their customer facing information onto Discord. It's shit. Fucking stop it.
@anon_opin
I had this argument with a BBC radio programme years ago when they were pointing us to their Facebook page to see their pictures, or join their discussion group...
That a company with such a large web presence as the BBC were getting us to join Facebook and share our data!!!!