Not everyone can afford a smartphone. Stop making it the primary, and sometimes the only, interface for day to day services. It's like when companies move their customer facing information onto Discord. It's shit. Fucking stop it.
@anon_opin borrowing from the language and ideas of Achille Mbembe and the theory of Necropolitics, doing stuff like this is a form of choosing who gets to be served and who doesn't. When that service includes public medical, financial, and housing material, developers are quite literally choosing who is allowed to die from hazards that these services are supposed to prevent.

Even if it doesn't go that far, it creates a really hard limit on how I as a digital services volunteer can help people in need. If you've got a smartphone-reliant service, I can't help a person get access to that using library/public computers. The only scheme I know about (in where I live) that provides free devices for people in this position can take
months to provide relief. And yet people treat smartphones like they're naturally occurring and you can just pick them off of trees smh my head