So.. finally picked up the Taycan from the dealer today after it was there for 2 weeks to fix the instrument cluster (the giant screen in front of the steering wheel that shows all the driving information). For the past year it would intermittently black out while driving and come back the next day or after being parked for a few hours. Without any fault code.

But over two weeks ago, it produced a fault code in the car and for the next two days, it would immediately black out after driving for a few minutes.

The dealer was in shortage of technicians because their service department had a flu breakout ... Several of their techs were out for a few days. So it took them 4 or 5 days to get to my car ..... Then they tried the pending software update and pending recall (also a software update) and that didn't work. So they finally ordered a new instrument cluster which got air shipped from Germany LOL. Retail price for that is over $9000 I'm glad I still have the warranty...

This is the second time I brought the car in for this problem. The first time I brought it to Porsche Boston and they just cleared the fault code and hoped for the best. When it happened intermittently and didn't have fault code, I thought the techs at the dealer probably couldn't do anything because it was not reproducible. That dealer moved to Natick which is way too far from me now...

I asked for the service record from Porsche Boston and they gladly provided that. I was prepared to get lawyer to start lemon law process if it doesn't get fixed by end of this week. I wonder if the two dealers talked with each other... But the service advisor had been pretty nice and friendly to me... And I don't think Porsche usually air ship parts that quickly...

#EV #Taycan #Porsche