Ham4usDec 25
Marc Abrahams
I suggest that you avoid purchasing any products or services from #Adobe.
I base this on my recent experience with Adobe, buyng an upgrade — that fails to run on my computer. There is (apparently) no way for a customer to talk or correspond with a human being at Adobe. Because I have no record of any (impossible) correspondence with any Adobe human, Adobe and my credit card company both decline to issue a refund. REPEAT: I suggest that you avoid purchasing any products or services from Adobe.
Dec 22 at 5:19pmWeb
Show threadStrider Uwe 🇺🇦🇨🇦🇲🇽Dec 22
@MarcAbrahams I would make it clear to the credit card company that if they don't support you, you cancel the card. It's not great leverage, but it's something
Show threadCadbury MooseDec 22

@MarcAbrahams

Consumer Protection organisations?

(Depends on which country you're in, but some of them have very sharp teeth.)

Show threadJulie WebgirlDec 22

@MarcAbrahams

#Adobe

File a complaint with the Attorney General.

Show threadRoger BW 😷Dec 22
@MarcAbrahams Can you even buy, rather than rent, products from them any more?
Show threadsynlogic4242Dec 22
@RogerBW @MarcAbrahams I havent felt need to buy Adobe stuff since Steve Jobs & iOS devices effectively killed Flash and the combo of Gimp, Inkscape, pandoc, Markdown, & SVG sufficed for rest of my use cases anyway
Show threadDwevDec 22

@MarcAbrahams Inkscape can replace Illustrator. Resolve for Premiere. Gimp or Pixelmator or Affinity for Photoshop. Almost the entire Adobe suite has alternatives.

Adobe has become the poster child of enshittification, perhaps even more so than MS, although it’s a competitive race. Now you are free to explore the wonders of non-big-tech options. Sure, it can take some adaptation to get used to, but it seems the world is changing around us ever faster and more violently, so practicing resilience, however small, could be useful.

Show threadSablebadgerDec 22
@MarcAbrahams Adobe had always felt that when they moved to a subscription model that it was just a scan to drain your pocketbook...
Show threadKnut 🏳️‍🌈 🇳🇴🧸Dec 22
@MarcAbrahams That's because nobody works at Adobe anymore. It's all AI. Adobe Audition, used to be the gold standard audio editor for post-processing audio. Used by some of the most sought after audio engineers, and now, nobody will buy it because it's all AI crap. You pop in your tracks, and it takes liberties about how IT thinks they should be mixed and mastered. John Warnock's cryogenically frozen head is doing it all now.
Show threadHavoc BSc MSc 💚Dec 23
@MarcAbrahams I would add FREE TRIALS to that warning!
I made the mistake of taking out an acrobat "free trial" (I needed to redact some pdfs) with no intention of keeping it on. It was impossible to cancel. The website kicked me off, the phoneline kicked me off, the chatbot kicked me off! I did finally, after 2 weeks, manage to "chat" with "something" which did finally cancel the trial (but only after being repeatedly offered a "deal" to keep it on)
Show threadwortwartDec 23
@MarcAbrahams I doubt that any of the big tech conglomerates still actually have competent humans for support below enterprise level (or at all). I just hope they automate themselves into oblivion.
Show threadKerry Mitchell 🍁Dec 23
@MarcAbrahams I’ve never had technical problems with Adobe, but I’m still happier having uninstalled all their apps.
Show threadMissConstrueDec 23

@MarcAbrahams The credit card company is probably your best bet. If you’ve got good credit, you have stacks of offers for cards, and the bank knows that. If you’ve can threaten to close the card without it impacting your flow, keep that threat open. Politely escalate with; “I’m so sorry, I know we’re going to have to get the manager approval, so could you give me her contact info, in case we get disconnected? Thanks, and could you please pass me to her extension? Thanks. “

Friendly, polite, and as unwilling to move as Gibraltar. “No” is a phrase you don’t understand. 🥰. I have gone as far as going to a branch and making a VP get something sorted. Friendly, cheerful, and utterly refusing to accept less than demanded, really baffles people.