Mastodawn

I was watching a series of TikTok videos where a woman discussed her efforts to track down and hold accountable a man who left a horrendous, highly offensive comment on one of her videos, from his business account.

She has reported the man's behavior to groups that he is a member of, licensing agencies for his business, and other relevant professional parties.

https://www.tiktok.com/@alexfullofgrace/video/7582368064214273311

#TrustAndSafety #ContentModeration #OnlineCommunities #Communitymanagement #CMGR

TikTok - Make Your Day

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Patrick O'Keefe Dec 11

One thing I found fascinating in her videos was how she talked about the fact that many commenters had labeled her actions "petty" (in a good way). She made a point to say that it wasn't pettiness, that everyone should take these steps to hold men accountable for harassment and, crucially, that "the very existence of these reporting structures indicates that this behavior can and should be reported."

YES. YES!

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Patrick O'Keefe Dec 11

I can't tell you how many times I have told an online community member to *please* report bad behavior so that we can take appropriate action, only to be told something along the lines of:

- We're all adults here, I'm not going to run and tell on someone
- I'm not a snitch.
- It's not that deep.

LOUDLY: USE THE REPORTING STRUCTURES THAT I DESIGN in order to more quickly bring issues of concern to the attention of my team, and myself. That's the whole point. Please do it.

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Patrick O'Keefe Dec 11

I understand the world is also conditioned by the poor-to-mediocre reporting actions of huge platforms like Facebook, Instagram, LinkedIn, and Twitter, so that's part of it. But the vast majority of platforms (especially smaller communities) do review reports and use them to make these places more like what they were designed for and less like what others want to make them.