“We recently had an applicant tell us, ‘You don’t have a discovery layer or an AI chatbot. This is outdated, so you need me!'”

This anonymous interview is with someone who hires for a:

√ Academic Library 

Title: Access Services Librarian

Titles hired include: Systems Librarian, Reference Technician, Circulation Technician, Student Assistant Supervisor

Who makes hiring decisions at your organization:

√ Library Administration

√ The position’s supervisor

√ A Committee or panel 

√ Employees at the position’s same level (on a panel or otherwise)

√ Other: Other faculty, for faculty librarian roles

Which of the following does your organization regularly require of candidates?

√ Online application

√ Cover letter

√ Resume

√ References

√ Demonstration (teaching, storytime, etc)

√ More than one round of interviews

√ A whole day of interviews

Does your organization use automated application screening? 

√ No 

Briefly describe the hiring process at your organization and your role in it:

Long! For librarian: online application (librarian/search committee chair can review all), round 1 (Zoom panel interview), round 2 (face-toface: panel interview, teaching demo, meet with library director, meet with potential staff if applicable, library tour, lunch), reference checks, Zoom interviews with AVP and VP, etc.

Think about the last candidate who really wowed you, on paper, in an interview, or otherwise. Why were they so impressive?

Really addressing the position description. Telling us how YOUR skills and experiences meet OUR needs.

Do you have any instant dealbreakers?

Cover letter/interview mismatched to job. E.g., talking a lot about your passion for teaching when we’re recruiting a circulation tech. It tells me you won’t stay in this job for long.

How many pages should each of these documents be?

Cover Letter: √ Two is ok, but no more  

Resume: √ Two is ok, but no more

CV: √ We don’t ask for this

What is the most common mistake that people make in an interview?

Being overly terse and factual. Just saying “I can do X because I’ve done it for 10 years” — make a case for yourself!

How can candidates looking to transition from paraprofessional work, from non-library work, or between library types convince you that their experience is relevant? Or do you have other advice for folks in this kind of situation?

Check your camera placement and background beforehand. Avoid anything distracting – if we’re looking up your nose or there’s something odd behind you (like a wrinkled bedsheet used to screen the room…), we’re not paying as much attention to what you’re saying.

When does your organization *first* mention salary information?

√ It’s part of the job ad

What questions should candidates ask you? What is important for them to know about your organization and the position you are hiring for?

Show me that you understand how your skills transfer. E.g., for a circulation position managing equipment lending, the successful applicant explained how their background in healthcare would help them with data entry, detail orientation, and patron confidentiality. Great!

When does your organization *first* mention salary information?

√ It’s part of the job ad

What does your organization do to reduce bias in hiring? What are the contexts in which discrimination still exists in this process?

HR must approve candidate pools for diversity (self-reported demographic categories) and will readvertise if they’re too homogenous. We provide the interview questions in text, though not in advance. We invite interviewees to inform us of accommodations needed. Otherwise, not much.

What questions should candidates ask you? What is important for them to know about your organization and the position you are hiring for?

Just be genuine. Read the job description – there’s only so much we can fit in there, so please ask about whatever we had to leave out! “What does a typical day/week look like?” is better than “Tell me about the training process/goals for the first 6 months.” Don’t ask about benefits – it’s on the website.

Additional Demographics

What part of the world are you in?

√ Northeastern US

What’s your region like?

√ Urban 

√ Suburban 

Is your workplace remote/virtual?

√ Some of the time and/or in some positions 

How many staff members are at your organization?

√ Other: 15-20 for library, but we’re part of a college

Is there anything else you’d like to say, either to job hunters or to me, the survey author?

We recently had an applicant tell us, “You don’t have a discovery layer or an AI chatbot. This is outdated, so you need me!” No consideration that maybe these were deliberate choices, just an assertion that this person knew better than the people already working here. The candidate did not advance to the next round.

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