Apple Care One is a nightmare. I haven’t heard anybody that has had a smooth experience and nobody at Apple appears to know what is covered nor how to file replacement claims.
I had two reps tell me my Magic Keyboard wasn’t covered as part of my iPad’s coverage.
That’s wrong as per Apple’s own legalese.
Eventually found a “senior support advisor” that is now helping but that’s after 4 transfers and 40 minutes on hold.
Embarrassing.
Furthermore, though Apple is now helping me get the device replaced, they first have to “register” it to my account as a sub-device. Why is this not done automatically? No idea. I asked if users can input their “covered accessories” manually somehow. They cannot.
Only once it is broken must they add it to the coverage policy so they can start an RMA. Absurdly stupid.
Here’s where we now stand: my iPad Magic Keyboard is now “registered” for coverage under my iPad Pro and “within 24 hours,” I should be able to manually input the keyboard’s serial number for service options.
It’s time to stop giving Apple a pass on this stuff. I know a lot of deluded fans think “well it’s worse than it used to be but it’s still better than the competition.” Except for it’s not. (1/2)
@snazzyq Apple Care+ has screwed up several family devices (kid's iPads) to where I'm not sure they're covered. They show as added in my subscription bundle, but on the physical device is prompted to sign up for Apple Care.
It's bad
Quinn Nelson
Stephen Robles
✅Mike Gdovin