Mastodawn

Apple Care One is a nightmare. I haven’t heard anybody that has had a smooth experience and nobody at Apple appears to know what is covered nor how to file replacement claims.

I had two reps tell me my Magic Keyboard wasn’t covered as part of my iPad’s coverage.

That’s wrong as per Apple’s own legalese.

Eventually found a “senior support advisor” that is now helping but that’s after 4 transfers and 40 minutes on hold.

Embarrassing.

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Quinn Nelson Oct 9

Furthermore, though Apple is now helping me get the device replaced, they first have to “register” it to my account as a sub-device. Why is this not done automatically? No idea. I asked if users can input their “covered accessories” manually somehow. They cannot.

Only once it is broken must they add it to the coverage policy so they can start an RMA. Absurdly stupid.

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Paul Haddad

Oct 9

@snazzyq they are trying so hard to make sure nobody can get one over on them that they are ruining the experience for everybody.

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Quinn Nelson Oct 9

@paul It’s shocking how bad their support has gotten even over the past year with all this new automated LLM garbage via chat and deterring you from speaking to a person at all costs.

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Steven Arenberg

@snazzyq @paul Yes, that is the real embarrassment — how poor Apple phone support has gotten. It is the rare occurrence now when I feel like I’m on the phone with a “genius.”