Quinn NelsonOct 9

Apple Care One is a nightmare. I haven’t heard anybody that has had a smooth experience and nobody at Apple appears to know what is covered nor how to file replacement claims.

I had two reps tell me my Magic Keyboard wasn’t covered as part of my iPad’s coverage.

That’s wrong as per Apple’s own legalese.

Eventually found a “senior support advisor” that is now helping but that’s after 4 transfers and 40 minutes on hold.

Embarrassing.

Show threadAlfredo OctavioOct 9
@snazzyq @siracusa I apologize, I know this isn’t what you want to hear. I had a perfect experience with AppleCare One. I put three devices (iPhone, watch, and Vision Pro) and then realized the Vision Pro was covered until 02/26! I took it out of AppleCare One and a few days later I received a refund for AppleCare (the one until 02/26) and they were uncovered. I added them again, no problem. Apple did many transactions because of my mistake. But it all work flawlessly and never had a problem.
Show threadQuinn Nelson
@aoctavio @siracusa I wouldn’t really consider that your mistake, rather, a very poorly communicated system you were unable to intuitively navigate.
Oct 9 at 9:38pmWeb