Quinn NelsonOct 9

Apple Care One is a nightmare. I haven’t heard anybody that has had a smooth experience and nobody at Apple appears to know what is covered nor how to file replacement claims.

I had two reps tell me my Magic Keyboard wasn’t covered as part of my iPad’s coverage.

That’s wrong as per Apple’s own legalese.

Eventually found a “senior support advisor” that is now helping but that’s after 4 transfers and 40 minutes on hold.

Embarrassing.

Show threadQuinn NelsonOct 9

Furthermore, though Apple is now helping me get the device replaced, they first have to “register” it to my account as a sub-device. Why is this not done automatically? No idea. I asked if users can input their “covered accessories” manually somehow. They cannot.

Only once it is broken must they add it to the coverage policy so they can start an RMA. Absurdly stupid.

Show threadQuinn Nelson
LMAO how is this real??
Oct 9 at 9:37pmWeb
Show threadJoe RodricksOct 9
@snazzyq from the team that brought you this
Show threadEshu MarneediOct 9
@snazzyq Congratulations on insuring your iPhone 6.
Show threadJoshua JungOct 9
@snazzyq Better hurry with the replacement before the next job threatens you with removing the keyboard from the plan again in case you don’t sign in within 24hrs…