They largely brought that on themselves. I mean obviously they did by removing the jack, but I think moreso by claiming to be better than the rest of the industry - and charging a premium for that difference.
When Samsung removed the jack it was annoying, and also very hypocritical as they had made fun of Apple for that just a year before, but it was to be expected from a corporation like that. These guys promised they weren’t like that, and then did the same thing.
You can imagine it like this: if you see an ad by a pop star trying to sell you some bullshit product that doesn’t work you’d think “that’s shitty” and move on. But if you saw the same ad, but instead of the plain old pop star it was the members of Rage Against the Machine, you’d notice that a lot more. Everything they had done before would ring hollow, and every time someone would bring them up you’d remember that they’re just posers looking to make a buck off of a demographic.
And that’s how I feel about this phone. Just posing as something better.