Your Autistic Life FR/EN/ESDr. Xavier Amador's LEAP method is useful is so many areas of life.
I'm using parts of it, as we speak, to help someone. A great part of it is listening, without judgment, and asking questions, like a journalist would.
When someone says that they're angry that people lied to them, you don't take any side. You ask how they were lied to.
When they reply that people said they have been put into an institution for their own good, you don't take any side. You ask whether they see benefits to their institutionalization.