mccMay 27, 2025

Airlines are like "instead of all those agents, we'll make a sort of assembly line manned by customers. Check in with one machine, drop your baggage off with another."

Then literally anything happens with the computer network requiring an elevated number of customers to need manual intervention, and suddenly you have an enormous immobile line while every single customer lines up before the two (2) remaining agents.

Corporations don't care about "efficiency" they just wanna fire people

Show threadmccMay 27, 2025
I really believe this. We were told capitalist entities will act to minimize costs and maximize profit. But what corporations actually seek to do, for whatever reason, is minimize *labor* cost. They prefer to bear any other kind of cost. They will minimize labor costs even if it increases overall costs and/or hurts profits
Show threadpandabutter

@mcc It feels like a form of measurability bias? With the added ouroboros of "we don't measure it because it isn't important" > "it must not be important, we don't measure it" (repeat ad nauseum).

Not gonna argue with the folks bringing in Marx, it does always come back around to that eventually, but I think examining the specific mechanics of exploitation is instructive. It equips us to counter them at the individual level.

May 28, 2025 at 3:19pmWeb
Show threadmccMay 28, 2025
@pandabutter My personal assumption is it's entirely because employees give them Trouble, they have to expend thought on managing them. I don't think upper/middle management is trying to even push their individual financial incentives. I think they're just trying to reduce their workload