mccMay 27, 2025

Airlines are like "instead of all those agents, we'll make a sort of assembly line manned by customers. Check in with one machine, drop your baggage off with another."

Then literally anything happens with the computer network requiring an elevated number of customers to need manual intervention, and suddenly you have an enormous immobile line while every single customer lines up before the two (2) remaining agents.

Corporations don't care about "efficiency" they just wanna fire people

Show threadmccMay 27, 2025
I really believe this. We were told capitalist entities will act to minimize costs and maximize profit. But what corporations actually seek to do, for whatever reason, is minimize *labor* cost. They prefer to bear any other kind of cost. They will minimize labor costs even if it increases overall costs and/or hurts profits
Show thread💀andrzej💀May 27, 2025
@mcc yeah this is 100% true. I often wonder how much of it is explicit vs emergent strategy. Because when you look at capitalists as a class, and then consider the last couple of centuries of history, it seems obvious what the deal is there, but I doubt they're all thinking in those exact terms
Show threadmcc
@ajswritesthings sometimes I think human society and history would be much easier to explain if people didn't realize why they were making the decisions they were making.
May 27, 2025 at 8:40pmTusky