mccMay 27, 2025

Airlines are like "instead of all those agents, we'll make a sort of assembly line manned by customers. Check in with one machine, drop your baggage off with another."

Then literally anything happens with the computer network requiring an elevated number of customers to need manual intervention, and suddenly you have an enormous immobile line while every single customer lines up before the two (2) remaining agents.

Corporations don't care about "efficiency" they just wanna fire people

Show threadmccMay 27, 2025
I really believe this. We were told capitalist entities will act to minimize costs and maximize profit. But what corporations actually seek to do, for whatever reason, is minimize *labor* cost. They prefer to bear any other kind of cost. They will minimize labor costs even if it increases overall costs and/or hurts profits
Show threadMichael Roberts

@mcc I feel like the kind of people who would know that this would be something that would happen in the absence of check-in staff would be exactly the kind of people that (1) would get downsized when possible and (2) wouldn't be the people listening to the salesguy pushing the kiosk solution.

I worked (contract) IT at Eli Lilly for a couple of years, a million years ago. Lilly people who learned too much about the areas they managed were *downgraded* in people's assessment of their ability.

May 27, 2025 at 7:13pmWeb