I honestly do wonder where the average person thinks the customer service workers have some kind of stake in the company or something. Getting fired from a job like that is only a minor inconvenience, and the odds of their complaint being anywhere near a firable offense is usually laughable (and half the time the opposite as usually it’s wanting the employee to break store policy).

The customer service rep is the face of the company, customers are SUPPOSED to complain to them since thats their job.