[ItsMegComics] Those Customers

https://lemmy.world/post/29393280

[ItsMegComics] Those Customers - Lemmy.World

Lemmy

I honestly do wonder where the average person thinks the customer service workers have some kind of stake in the company or something. Getting fired from a job like that is only a minor inconvenience, and the odds of their complaint being anywhere near a firable offense is usually laughable (and half the time the opposite as usually it’s wanting the employee to break store policy).
I can tell you what it was for my mother. To her it was a “cheat code” to talk to a manager and get free shit or a discount.
Which is actually valid, pushing up the chain can get you stuff. So many people just hang on to the minimum wage grunt and expect that to accomplish anything besides making both their days worse.
It might be valid, but not very moral.

Thing is, if you have a valid problem, you can do that politely, not even waste any time with the peon, just say, “Hi, I have a problem that’s going to require a manager, will you please call them for me?”

If you’re just bitching in search of freebies, you should just not.

Yeah. And not only does the person behind the register not give a shit about losing your patronage, if you come out of the gate acting like an asshole, many of them will 100% make your life more difficult just to fuck with you because they’re bored.
I mean it’s by design. Megacorporations put retail workers and customer service on the front lines to bear the brunt of the anger at their shitty policies. People who have no power to change anything.
The customer service rep is the face of the company, customers are SUPPOSED to complain to them since thats their job.
Looks like we have one of the shoppers from the comic in our midst.

Kinda. There’s usually a complaint department.

But bitching / threatening the worker - who is ringing up your purchase - about something that they specifically cannot control, and making their day worse? That’s an asshole problem that needs plugging.

Uhhhh how 'bout no.

I used to deliver pizza, occasionally someone would open their door and start complaining to me about our (pretty damn low, actually) prices. Like I fucking set them. Like I’m going to say “yes $15 is a lot for a 16in two topping, here, take it for free, I’ll pay for it out of my own pocket.” Nah. You saw the price on the menu, we repeated your total before we even stretched your dough, now you wanna complain to the driver when I show up? You can go fuck yourself, call little goddamn ceasers.

Best part is, our owner’s wife was the manager and ran phones, and you want to complain to the driver? It’s because you know this complaint is bullshit, isn’t it?

I had a stake in the company because my parents owned the shop I worked in. But I still didn’t care when some dickhead threatened me with a “you just lost a cistomer.” My dad told me not to take shit from asshole customers if I knew for sure I was not in the wrong. They usually came crawling back a week after pretending nothing ever happened.

Oh and he also told me to provide the best service we could to the normal customers so that they become our favourite customers.

I don’t want to seem like a prick, but all the Internet comics I see are so lazy and devoid of any humour… there’s no joke in them at all, and just seems like someone who wants to post a bland message to get their “comic strip” seen. Is this Calvin and hobbes quality? No. Is there anything groundbreaking and funny? Nope. I just want lemmy to actually have some good stuff on it

I don’t want to seem like a prick

Well you kinda failed.

I just want lemmy to actually have some good stuff on it

You are entirely capable of posting material.

The situation presented in the comic is true, but you have to admit that this is the millennial equivalent of a boomer comic.

I have to admit nothing and, in fact, I disagree with you.

That’s the thing about opinions, they’re subjective. You are not the arbiter of the funny. Don’t mistake yourself for such.

“You have to admit” is a very common figure of speech.

I’m sorry that made you think I was going to come to your house and beat you up if you disagreed with me.

You should probably take this hyperbolic and over-reactive garbage back to Reddit where it belongs.

lol you call me hyperbolic after your “arbiter of the funny” comment?

Here, I’ll say what I guess I should have said instead of trying to make a joke: you’re allowed to have an opinion but other people are allowed to have one too. People posting differing opinions in a comment section that reflect their own subjective perspectives is what comment sections are for. And yes that includes comments like “I don’t like posts like this and I think we should try to have less of them”. Nobody is censoring you or acting as an “arbiter” by voicing that perspective; and, in fact, there’s nothing I or anyone else you were arguing with could do to that effect.

Did you write letters to the editor every time you read Family Circus or Wizard of Id?
Yea! Because everyone knows that every human has the exact same sense of humor and there definitely isn’t any variation whatsoever! /s
I mean you’re not wrong. The correct thought the employee has is “thank god and good riddance.”
If you don’t like Internet comics, you don’t have to be a reader of the Internet comics community on here.
Durry - idk i just work here (Official Music Video)

YouTube
You beat me to it, this song is an absolute banger

See, what you gotta do is threaten them with absurdity.

Don’t say “I’m never coming back”. Instead, walk across the street to the bus stop. Wait for them to come out to their car. Memorize it.

Now come back to the parking lot every day for a week. Wait for them to leave their car, and go inside. Once they’re inside, you walk over to their car, and write down their liscense plate number.

Now go home, and use public records to do a search to find their name and address.

Now go back to the store, and take a picture of them with your cell phone.

Now, sit across the street from a police department, and watch for a cop arriving to work. Take note of his liscense plate, and search his name/address.

Now write a letter to the clerk, threatening to wait outside his work with a giraffe. Tell him “Giraffes have 15 inch tongues, thick as a beer can. I’ve trained this one to stick their tongues into your butthole, and grab your waist with their teeth. You’ll be 19 feet in the air, getting tongue fucked by a giraffe. If you try to escape, you fall. See ya at Costco, Gary!”

And you use the cops name/address as the return address. Now if he tries to go to the cops, they’ll protect their own, and find something to arrest him with.

Checkmate, Gary!

New kink unlocked
I know, right? A 15 inch beer can!? Don’t tell the boys, or they’ll start trading out the forties for the… I don’t know how tall a typical beer can is, but let’s just say fifty-fives.
Username checks out, I guess?
I don’t understand. Why doesn’t the Giraffe, the larger of the mammals, merely out-think the other ones?

Giraffes have 15 inch tongues, thick as a beer can

LOL

Holy shit I love this

I’ll admit it; I want to say things like those customers in the comic. Sometimes I do. But I also understand and appreciate that the person I’m talking to both doesn’t care, and can’t do anything about it. So when possible, I try to take some marriage advice I saw somewhere online:

Never say the first thing that comes to mind. Don’t even say the second thing. Say the third thing.

This works really well in emails or online forums, where you can revise many times until you hit send or post.

And for anybody who has read any of my past replies and feel inclined to point out that I still say stupid shit: just know that those stupid shit were the third things that came to mind. 😊

What was the first thing you were going to write here?

Judging by the comic probably one of these:

I’ll be putting my comment elsewhere

I’ll never return to this thread

I’ll leave my comment somewhere else

You just lost a commenter

🤣

You sir/madam have won the Internet for today. Please see management for your prize.

An interaction I had when I was in my final days of my fast food “career”:

Karen: “The service here is terrible I’m NEVER eating here again if you don’t fix this RIGHT NOW”

Me (actually said to them): “Oh no, please don’t, the giant multinational corporation with billions in revenue that is [Big burger fast food joint] will notice and cry”

Karen: “I…yea…well!” Storms off

I only did a little fast food, but a lot of retail in my younger years.

People would “threaten” to call corporate over things that were outside of my hourly hands.

Honestly, most of the time, it pissed me off too. Management wouldn’t listen to me though.

So call corporate. Please. We’re store #1234, and the corporate number is 1-800-COMPANY. Shit was fucked…

To put it in perspective, I worked at a store in a state that bordered Mexico. I quit, but still had an active employee discount card and shopped in a smallish town in a state connected to the Canadian border. The employee asked me which store I worked at, as they didn’t recognize me. I told them the store # and who my store manager was.

This person ACROSS the country had heard about how badly our store was run and knew the manager by name because of the shitty working conditions and how many issues we had with customer “service.”

This is the natural consequence of a business that is not worker owned.

even worker owned, don’t cater to those who disrespect you.

all relationships are built on mutual trust. if someone breaks the trust before you have even begun then you simply cannot afford to have them as a customer.

Me, a driving instructor: “If you don’t want to learn, there’s the door. No. No need to slow down or stop, I have my own brake pedal here, thank you”
Who pays to learn and then complains like that? Sounds you ran into a lot of silly people

I suspect with driving instruction in particular – I can tell you for sure this is exactly how it works with people taking motorcycle courses, from personal experience – people expect to be able to just show up and do whatever, engage in whatever risky behavior or bad habits they’ve developed in the context of operating their vehicle, and breeze through with nobody correcting or critiquing them.

Which is obviously not how it works. And since nobody thinks anything could possibly ever be their fault, then they get butthurt over it.

Working retail for the first time at 54-yo, had almost no dumbass customers like this. Did have one call that said they’d go to Home Depot because we don’t have a grass expert on staff. Well shit, I’m sure Home Depot’s garden department is way sharper than my 35-years of growing plants. LOL, none of my coworkers know what a lilly looks like, should have got one of them on the phone.

One old guy threatened a coworker, I think he hit him? This guy was ancient, I’m putting it down to dementia or the like. You’d have to be demented to think your 80-ass is going to take a fit 20-yo man.

I did get some mistreatment working McDonald’s at 16, but much of that was my dumb ass not knowing any better. And my dumb ass ex-Marine manager. Jesus, trying to boss kids around like we’re in the military, for $3.34/hr.

Know what makes me jealous? I work in a nice Lowe’s in a nicer town (for the area). Might get a tip every other day, always grateful and surprised. Over at the more ghetto store, some of those dudes clock $100+ a shift. Goes to show, the more monied conservatives over here are cocksuckers compared to the poorer Democrats next door. And it’s always the people I did very little for. Motherfucker wants 1,500 pounds of rock hand-loaded? Nah.

Y’all love this one! Dude pulls up in a Tesla. “Hey! What are you picking up?” He silently hands “the help” his receipt. ONE bag of mulch. No one before or since has been pussy enough to ask for help with a single bag. (And no one has ever bought a single bag.)

In the US you help people load stuff? I don’t think I have ever seen employees help someone load stuff here in Germany, apart from when someone bought a whole garden house or other stuff that isn’t on the shelves in the first place, but in the warehouse in the back, so they had to bring it out anyway.

I think some employees probably help if they feel like it, but only when you are nice. If you asked them to load a bag of mulch they would probably just say “good luck with loading it yourselves” 😂

I work in the outdoor lawn and garden department. As you can imagine, this is our busy time. As in, we make 75% of our yearly money in these 3 months.

Yeah, we got dudes whose sole purpose on some days is standing around loading mulch, dirt and rocks. “Loader” is actually on their schedule. People pay up front and drive around the side to pick up. LOL, not having that sort of thing in Germany, you might be appalled at how entitled some people are. I’m middle-aged, so I’m friendly and helpful, but I ain’t getting treated like a slave.

Have to admit, I’ve been a low-key ass to some who annoy me. “Man! How are you going to get this unloaded?!” Subtext being: “You’re too much of a pussy to pick it up. How are you going to actually use it?”

Yes, I know how entitled some people in the US can be. Don’t get me wrong, we also have some of those here but the entitled people in the US are on a different league. I visited the US once and we experienced the first entitled person before even getting through security.

I guess here in Germany we don’t have quite the same mentality that the business needs to help pack your stuff, we also don’t have grocery baggers (or door greeters).

The thing is, either workers are powerless to change things, or just don’t care enough to be bothered by that threat.

Which is why I usually just smile and lodge formal complaints with the company as well as any regulatory body if the situation calls for it. Much more effective when it’s an actual punishment rather than an empty threat. I’ve gotten companies actual six figure fines that way.

Yeah, if I have an issue in a store or on the phone, and I get heated, I always make sure that the person on the other end knows that I’m angry at the company they work for, and not them lol

Customer service rep - idc.

Customer- stops frequenting the store.

Boss - “Welp, we’re through, you’re fired.”

If the problem is an unreasonable customer, your business is better off without them.

If the problem is the business, you’re better off with a new job.

“Cool. Where’s my check?”

You’d be surprised. I’ve had people absolutely not listening to me in the past. It’s not overly common, but definitely not unheard of.

People will literally get in my car expecting that I teach them to park then take them for their driving test after just a few lessons.

During my penance in food service in my earlier years, I worked for a while for what was literally the only pizza joint in town that had delivery. (This was well before all the food delivery apps and in fact in the pre-smartphone era.) When we would not accede to whatever ridiculous demand a customer was having a tantrum about and they threatened to never order here again, my boss would just say, “Okay, fine, see you next week.”

He was usually right, too.

I worked for a while for what was literally the only pizza joint in town that had delivery.

In New Jersey, they call these, “Pizza Deserts”