Shouty personMay 1

6 months ago, @xtaldave and I flew from London to Edmonton. On the return journey, we were due to have a 10h layover in Toronto.

After we'd been sitting on our plane for 3h, our flight from YEG to YYZ was cancelled.

They couldn't get us a later flight that day despite the fact our dog was literally in the emergency vet dying.

Because of that delay, we missed our flight to London. We ended up getting home 26.5h late.
https://wandering.shop/@clacksee/113354567618390859

Shouty person (@clacksee@wandering.shop)

Attached: 1 image We made it to Toronto. Milled around the airport for 3h while we waited for our flight to London. We (and 200+ other people) boarded our flight to London. We sat in the plane for more than an hour. Our departure time came and went. At one point, I said to @xtaldave@xtaldave.net that the lack ofannouncements was making me nervous. ‘Due to a technical fault, we’ll be returning to the gate.’

The Wandering Shop
Show threadShouty personMay 1

UK law means we're legally entitled to compensation of £1,040.

I bought our tickets from #AirTransat. The YEG to YYZ flight was operated by #PorterAirlines under a code-sharing agreement with Transat.

Fortunately, our dog was still alive when we got back so we were able to say goodbye. But having to make life-and-death decisions from the gate of an airport we couldn't leave was … un-fun.

Show threadShouty personMay 1

When we got home, I used an online tool to contact Air Transat to request our legally mandated compensation.

It took a month to get a response. That response was: <shrug> not our problem. Talk to Porter.

Again, I never bought anything from Porter. I bought the tickets from Transat. When I made the purchase, I didn't even realise they weren't operating the domestic flights.

I'm *your* customer – why should I have to contact your third party to get my legally mandated compensation?

Show threadShouty personMay 1

Several weeks later, Transat responded again.

Again, their stance is that they don't care. It's not their problem. Go away. Talk to Porter.

So, I contacted Porter Airlines.

Several weeks later they responded:
We don't fly to the UK. Ergo, we're not bound by UK law.

Show threadShouty person

So, we contacted a company called #AirHelp. They're an online service that helps airline passengers get compensation for flight cancellations and delays.

I explained the situation. They assured me they could help.

Their standard fee is 35% of the claim, rising to 50% if they have to go to court.

May 1 at 2:28pmWeb
Show threadShouty personMay 1

5 months have passed since submitting the claim via #AirHelp.

This week, they contacted me.

We're legally entitled to compensation. #AirTransat won't pay. #PorterAirlines won't pay.

Air Help … won't help.

Show threadShouty personMay 1
I'm wondering if I can take Air Transat (in the UK) to small claims court.
Show threadQuixoticgeekMay 1
@clacksee you should be able to. It's a contract under UK law.
Show threadShouty personMay 1
@quixoticgeek
It’ll cost me to £80 to find out.
Show thread2xfoMay 2
@clacksee @quixoticgeek
I brought a small claim against an old landlord in the US. Obviously things can be different for you but i was very happy with the results.
The management company started to treat me very differently once they got the certified letter i kept telling them was coming.
Show threadShouty personMay 2

@RnDanger @quixoticgeek
I'm glad that worked out for you.

I suppose it’s complicated here because there are two different companies involved and two different countries. It costs £80 to file with small claims court and with no guarantee that I’ll get a good result.

Show threadAnarchic Teapot ⚧️May 1
@clacksee Similar-ish problem, in between one company outright and provably lying, and the one I contracted with openly not giving a fuck. Going to take them to court, but will the bastards pay up afterwards?
Show threadShouty personMay 1
@anarchic_teapot
I'm sorry. That sucks. Which one are you taking to court? The one you contracted with? Or the one that did (or was supposed to do) the work?
Show threadAnarchic Teapot ⚧️May 1
@clacksee The one who signed the contract with. Absolute basic rule of contract law: they can't palm it off on what someone else says.
Show threadShouty personMay 1
@anarchic_teapot
That’s what I’m thinking too.