Kim Vandry

Today I'm about to get to find out how well disrupted #CrossBorderRail travel connections between Eurostar and SNCF work!

My Eurostar is delayed. My connecting train is a OUIGO which I will miss. Assuming I will be entitled to travel on the next available alternative, I think that will be an INOUI. But if I correctly recall @jon chronicling the difference between those recently, I think that means a significant upgrade?

Jan 11, 2025 at 10:16amWeb
Show threadKim VandryJan 11, 2025
Thanks @jon and @bovine3dom for the tips. It did require some paperwork at the station but I got HOTNAT to inOui although, hilariously, the inOui left with its own 27 minute delay.
Show threadOliver BlanthornJan 11, 2025
@vandry oh wow, glad it worked out!
Show threadJon WorthJan 11, 2025
@vandry try quoting the Agreement on Journey Continuation to them at your departure station. Under that they should convey you on the next SNCF train, be that OUIGO or inOui. Good luck!
Show threadJon WorthJan 11, 2025
@vandry also take photos or screenshots confirming the Eurostar was late. SNCF should be able to know this from their systems but you never know for sure.
Show threadOliver BlanthornJan 11, 2025

@vandry railteam explicitly mentions OUIGO https://www.railteam.eu/en/members/societe-nationale-des-chemins-de-fer-francais-sncf/ so you might even get HOTNAT

but the SNCF loves pretending it isn't the SNCF almost as much as it loves telling its customers that they are wrong, so good luck :)
@jon

SNCF - Railteam

Show threadJon WorthJan 11, 2025
@bovine3dom @vandry and EU law considers inOui and OUIGO the same operator as the owner is the same. So the legal situation is quite solid here, but yes, this being SNCF it might not work…
Show threadprosiacJan 11, 2025
@jon @bovine3dom @vandry They've stopped that "Ouigo is a private company" stuff for a while and now see it as a part of their TGV offer with InOuis. So officialy they have now same rights with InOuis. So the problematic point here is Eurostar, not Ouigo...
Show threadprosiacJan 11, 2025
@jon @bovine3dom @vandry https://www.sncf-voyageurs.com/fr/contactez-nous/en-cas-de-retard/billet-direct/