I wonder if "PEOPLE" realize that a majority of businesses do not "HANDLE" their own social media. It's outsourced.

IE: Posting on their social in hopes that they see, or take note, or action or engage with you are close to nil.

I want to add to this. I also outsource my business social media because I don't have time to focus on that. #social #socialmedia #outsource
@MartinGuay some do offer support via direct messages on social media. I agree on posts being rather pointless, unless they garner a lot of attention.
@salakala oh absolutely if something gets lots of attention you might get a reply or something. But it's rare.