Together with national authorities, we’re urging Temu to respect EU consumer protection laws.
A coordinated investigation found practices that may mislead consumers, including:
🔸Fake discounts
🔸Pressure selling
🔸Forced gamification
🔸Missing and misleading information
🔸Fake reviews
🔸Hidden contact details
Temu has one month to reply with commitments to address these issues.
More info: https://europa.eu/!GVPjJF
#EU
From experience I can say that amazon.de has none of the above listed problems.
And for all their problems, they accept returns for the weakest reasons, or even allow you to keep the product while returning the monies sent. That covers a lot of smaller slights.
@jerrej @cocolinofan @EUCommission
I've never noted the fake reviews (in product categories I'm interested in, mostly books and travel gear). It might be more of a problem with some Amazon storefronts than with Amazon the company itself.
It's also possible that the storefronts that habitually resort to fake reviews aren't as prominent on the regional pages.
But I don't claim it isn't a problem. Only that I haven't noticed it myself. And yes, this is probably an admittance of privilege.
@iju @cocolinofan @EUCommission
I see fake reviews when a product fails, and I go back to just any site to see if anyone had the same problem. Then I find out which reviews are fake. When I buy something that I know to be good, or know their ultimate failure mode, I would have no reason to figure those things out to begin with.
But the problem I have more generally is Amazon undercutting the competition, including those storefronts. Which is a problem for a different thread entirely.
European Commission
cocolinofan
Juho Mäntysalo
jer