Framework  Sep 30, 2024

We're digging into the feedback in https://youtube.com/watch?v=tE89COeFw7I and finding ways to improve the support experience. We're glad that the 2nd LTT secret shopper had their numpad issue resolved, and we agree that it shouldn't have taken as long as it did.

https://www.youtube.com/watch?v=tE89COeFw7I

Secret Shopping My Investment

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YouTube
Show threadFramework  Sep 30, 2024
Correction, the LTT team had their numpad swapped in reasonable time. The comment on taking too long was in relation to a customer who wrote in from late last year. We’ve substantially overhauled our support processes since then.
Show threadBerkubernetus
@frameworkcomputer I also have some constructive feedback on support processes, when you're ready for it.
Sep 30, 2024 at 10:05pmWeb
Show threadFramework  Sep 30, 2024
@fuzzychef Of course, please feel free to share here.
Show threadBerkubernetusSep 30, 2024
@frameworkcomputer I was looking for a private address; this is really process critique, no need to do it in public.