Smart sous vide cooker to start charging $2/month for 10-year-old companion app
Smart sous vide cooker to start charging $2/month for 10-year-old companion app
It is utterly bullshit. But is the app required for using the device?
Also
The subscription fee will only apply to people who make an account after August 21. Those who downloaded the app and made an account before August 21 won’t have to pay. But everyone will have to make an account; some people have been using the app without one until now
I think the bigger issue is that they’re bricking all support for the oldest models, trying to force customers to abandon a fully functional device just because they want more money.
The app subscription fee is obnoxious as all get out, but punishing your oldest customers for your profit margins is what’s a bit infuriating.
At least, imo.
It’s more about the principle. Why is it ok for a manufacturer to remotely disable a feature that was bought & paid for by a decades worth of customers?
Now that they’ve done it once, what’s stopping future attempts to gin up higher profits using the same tactics?
I don’t think anyone here is angry enough to go all Kid Rock on their Sous Vides, but I do think there are plenty who will look at a different brand when it is time for a replacement.
Would you buy a refrigerator from a manufacturer that wanted to make the ice maker a subscription service out of nowhere?
I get that the app isn’t a requirement for the device, but neither is an ice maker required for a refrigerator to function as designed.
They’re both features advertised as part of the original purchase price. Why does one get an expiration date out of the blue?
The people who are likely to be losing Bluetooth functionality are also the most likely to be from the original kickstarter batch.
Even if some-many of them have already upgraded to a newer model, that’s still one hell of a statement to make to your original backers.
My analogy isn’t terrible, it’s spot fucking on. You just use the ice maker & wouldn’t want to lose it so you’ve attached more value to it than the Anova App.
Does the refrigerator not refrigerate without the ice maker? You didn’t buy an ice maker, you bought a refrigerator.
No one is pissed about the device not working. People are pissed that Anova is taking away a FEATURE.
Anova App = Feature included in original purchase price
Ice Maker = Feature included in original purchase price.
This isn’t about the value of what’s being taken away. It’s about the principle of taking away something that was already paid for.
If Anova wants a subscription based model, they’re welcome to it, but…
Their current customers did not buy into a subscription model & have the absolute right to be pissed off about being forced into one.
Except, prior to this announcement, there was apparently another statement from Anova that you can’t control the first gen ones.
the announcement follows an Anova statement saying it will no longer let users remotely control their kitchen gadgets via Bluetooth starting on September 28, 2025.