I fell for it. Fuckin' SteelSeries

https://lemmy.world/post/18533287

I fell for it. Fuckin' SteelSeries - Lemmy.World

No this isn’t an add. Fuck their keyboards and their shitty software and horrific customer support

i don’t care how good a keyboard is, if the only option is RGB lights i’m not buying it

After just 2 weeks with an Aerox 5 wireless, I refuse to buy anything Steelseries again myself.

Bought it on their website, they refused my in-warranty 30-day refund until I talked with support. After dealing with their troll support for 7 days I then resubmitted for a refund and was initially denied because it was past the 30 days. I then had to argue I wanted the refund weeks prior.

Steelseries are just shit products now with a shit support.

Not to mention their Engine garbage crashes constantly and has barely any real illumination support. The shit about booting with certain applications works like 25% of the time. No idea why I trusted people and bought this crap. Only thing I like about it is the volume scroll wheel and the media button. Outside of that, meh. Actually the wrist rest is good but not exactly unique to them.
I will never give up my 1989 Model M…
Never ever. But if you do, give it to me.

I too once held to that ideal, but after typing almost exclusively on Model M keyboards for 40+hrs a week (Unix Sysadmin + gamer ) for 30+yrs I started to feel some strain in my fingers and hands.

About a year ago I switched to the SS Apex Pro with adjustable magnetic switches and I’ve been pretty happy with it so far. Yeah the software is kind of stupid but the actuation points can be adjusted and saved into several different profiles from the keyboard without the software, so I’ve been pretty happy with it so far.

Ahh of course no, but does it sound like food? Because if so, I would love to type on inedible cronches.

Honestly, I really hate glowing keyboards I go out of my way to avoid them. Same with fans and cases with a LED lightshow built in.

The problem is that it’s so hard to find components that constantly don’t glow all the time. Even my computer has a LED fan in it, because it was all I could find for cheap. Fortunately it’s a old “metal box” type case so except for a vent on the side the glow is almost unnoticeable… but occasionally when the rooms dark I’ll see the slight glow seeping out and get annoyed all over again that a tiny fraction of the power my PC is using is for lighting up a closed box.

Im the opposite. Rgb keyboards are the only rgb components I actually like as it can actually serve a function.

An rgb keyboard with good programming software is invaluable. Being able to color code your keys based on game/function is great.

To each their own I suppose.
I’ve had good experiences with their wired mice + soft, but I’ve never had a keyboard from them
One thing that annoys me with RGB lit peripherals is that the “rainbow” default mode is meant to advertise that it is RGB so you know when you buy it you can easily make it the color scheme you want. But too many people leave it on that default mode after they’ve bought it which makes you wonder if they even know they can customize it.
Build your own, then instead of a 150 dollar keyboard you can have a 350 dollar keyboard that also has lights.
And the D button will never work. But that’s why you pay extra
Hand wired 4 life! That way, if a key doesn’t work, you can just add more solder until it does.
If you go 40% or less then it’s only $100! (Without key caps) 😂

Seriously? Y’all are buying steel series? Oof.

Keychron offers superior keyboards for a 4th of the cost.

100%.Keychron keyboards are some of the best.
Bruh, I just looked at some boards, and they all are ugly compared to my 25 dollar steel series. Also, it may not be mechanical, but it clicks and gud enough also has multiple key inputs, lol, enthusiasts. Also lights up blue. Also if it dont got lead or metal wrapped concrete in it is it even quality.
Keychron seems really nice, but it’s about $80 more for the +numpad Keyboard I bought from Steelseries on sale 4 years ago. That said I would have loved to customized my keyboard to the extent they do.
Lol what a corporate shill delete my comment ya lost a potential customer sad
I paid extra to have mine look and sound like a 40yo kb.
My 25 dollar steel series keyboard is fine I can turn blue lights off and I also have a areox wireless mouse works flawlessly and a wireless headset like a older one with micro USB charging and all works gud the software is ight compared to my last gear corsair I’d say steel series is ight now are they good to buy now maybe not especially for the price of some of thier stock. But all in all, my stuff works how I want it and sucks that others got worse experiences.
The entry level cheap as fuck logitech black keyboard thank you! You won’t get my razr naga though I’m too used to it
I’ll get the Ducky one 3 when it’s half off. There is no reason for it to cost £120
I swear by das keyboard. I bought mine over a decade ago, it’s still going strong. I guess my only problem is, they don’t ever get my money because I’m not buying new keyboards.
Any recommendations on a quiet keyboard anyone?
I like low profile mechanical keyboards. They tend to be quieter than full-height switches.
Is that going to feel more like a laptop keyboard? Mostly gaming and I could certainly adjust to a new feel

I really like it for gaming, specifically. The keyboard feels faster, since pressing a key is a much smaller movement. But unlike a mushy membrane keyboard, it still has that mechanical precision, like a mouse click (though not quite that small a movement).

It depends on the exact switch, but most LP switches are just a short travel mech switch, but not laptop short. You can get them in different “color” same as full height switches, so if you have the opportunity, try some. I’ve tried kaihl chocs, gateron lps, and the g515 switches, they’re all nice in slightly different ways.

I personally especially like the way my g915 lays super flat and thin on the table, compared to full height keyboards. The resting position of my hands is such much less stress-inducing. For that ergonomic advantage alone, I’ve lost interest in ever using a full height keyboard again.

I bought two different Bluetooth controllers from them. The first one had a known issue with the shoulder buttons. Like an idiot, I bought a second one. Same problem. SteelSeries support told me it was a known issue and they wouldn’t do shit.

I refuse to support SteelSeries.

They literally stole mine.

It stopped working so I sent it in for RMA. They emailed me back saying they didn’t have any more in stock to replace it with, so they gave me a gift card instead.

For 60 bucks.

They didn’t have any products for that little at the time, except that controller. Which was out of stock. It would have been fine if I could just wait for it to be back in stock…

But guess what, the gift card expired, WITHIN A MONTH.

It was literally impossible to spend on anything without using even more money to buy some other steelseries product I didn’t want or need, and I couldn’t just keep it and wait until the next time I needed something, either.

I tried to explain this to support, I got completely ignored.

I have made it a point to tell this story every chance I get, and to never buy ANYTHING from them, ever again.

The fuck, how is that legal?

Your product that you sold me doesn’t work.

Yeah that’s a known issue, suck shit.

I mean…what?

I live in the US. I don’t really get any protections.
Steelseries customer support consists of rigid adherence to anti-consumer policies and malicious glee when doing so does absolutely nothing to solve a problem.
I want a wireless mechanical keyboard that takes AA or AAAs
TBH It’s really hard to find a keyboard without that “feature” unless you build one yourself or buy a cheap plastic bargain bin keyboard.
Wow am I the only one who’s had good experiences with them? Ran an apex 3 and sensei raw for years and loved it so much I made the upgrade to the rival 310 and apex pro, which I’ve been happy with ever since. Granted I don’t use their software cuz there’s open source stuff that’s better, so no comment on the engine, but otherwise it’s been flawless.
I got that 8bitdo retro mechanical keyboard and it is great. I don’t know how it rates against more expensive keyboards but it was well worth the ~$100 (plus obviously I just had to get the numpad too)

Came here to say this. Only downside is that it’s not backlit, but it’s the only genuine mechanical keyboard I’ve ever owned and I’ve got zero complaints.

I did not get the mouse though lol.

I hate that my graphics card has some kind of lights I can't turn off. I've never been interested in any of that stuff

Sometimes those lights are controllable via software that isn’t included in the main driver package (especially if it’s not lights the reference card has). When I still used led controlling software (I think it was the ASUS one), it was able to also control the lights on my GPU. You can change the colour(s) or just turn it off entirely.

You might even be able to turn them off and then unload the software and remove it from your startup, though it depends on whether the lights are controlled via firmware that persists on the device or if they need to be actively controlled by software running on the system. It varies from device to device.

I’ve been a gamer and intensive pc user most of my 45 years of my life, and my experience in the last years regarding input devices:

  • razer sucked 20 years ago and sucks still
  • never buy no-name input devices for more than minimal investment, even if the featureset sounds nice
  • logitech (my brand of choice for a long time) is only held afloat by their brand name, not by their hardware quality anymore (the last good mouse i had was the mx-5, the last keyboard the G11)
  • but there are exceptions: my roccat keyboard works like a charm, and my current roccat mouse is robust and comfortable (but no RGB compatibility with anything else -.-)

Logitech mice can still be decent if you’re comfortable with opening it up and replacing or doing maintenance on the button switches. Had to do my G900 after owning it for about 4 years (though that was with several months of noticing the left button was going before doing something about it). It was a similar story with my G7 20 years ago.

Though using better switches in the first place would have only added dollars to the cost. It’s ridiculous that a 3 figure mouse doesn’t come with high quality switches.

Razor hardware can be ok (I really like my wireless headphones from them), but their software sucks. And I once bought a razor mouse when my old one died and that same day decided to buy another new mouse and keep the razor one as a backup. The scroll wheel was both loud and would skip some turns.

Their software is even worse. It had an auto update and for some reason always had an update any time I restarted, but would still frequently just “lose” the devices it was supposed to control. The devices would still be working fine, you just can’t go into the software to adjust any of the settings for them, which meant all it was going was showing ads (because of course it had ads; business majors just can’t stand something having attention without trying to use it to sell more shit or something).

Read customer reviews for pretty much any device from a known brand or not. Focus on the distribution of ratings and what the 2-4 star ratings say to reduce the number of fake reviews. There are unknown gems out there (I mean, a mouse or keyboard isn’t a very complicated piece of technology and can be done well for cheap), and we’re also deep in the age of enshitification and planned obsolescence.

Last two times I’ve bought a keyboard, I struggled to find one without LCD. Like really. So idk if that’s on the demand or the offer.
Meanwhile I have two BTC dome with slider keyboards I’ve picked up before their price got hiked on the retro market (people figured out they’re pretty good keyboards and some have pretty good keyboard matrixes, and don’t even have membranes (unless you’re the tech illiterate that calls the rubber domes as “membranes”)).

Weird that I feel a bit opposite compared to a lot of comments. I think maybe they find hassle with:

  • Crappy proprietary software.
  • Forced rainbow spin they can’t turn off.
  • The feeling this makes the component cost more.

Or other things.

I like the lights though. There’s a custom Linux app specially for Corsair keyboards, so that works for me, but everything else listens to OpenRGB!

Soft ambient glow? Easy. Turning ALL of it off? Click. Making it bounce to music? Preset.

Responding to temperatures is useful but I think that might require a little more scripting.

For the longest time my 3090 wouldn’t be read by OpenRGB, but eventually they figured it out. :)

Responding to temperatures is useful but I think that might require a little more scripting.

Hardware Sync Plugin can help with this: openrgb.org/plugins.html

Adds a new tab in openrgb where you can set a hardware item, a light output and then make a color (and brightness maybe?) gradient by just inputting a few numbers and colors, and openrgb will do all the fading in between. I have my GPU temp set to my motherboard light. Compared to my rainmeter setup, it’s easier to get a general vibe at a glance and more eye catching if it gets unusually hot.

OpenRGB

Open source RGB lighting control that doesn't depend on manufacturer software

That’s absolutely awesome! I haven’t checked the plugins in a while. :) Thanks for the share, friend!

Yeah, I feel like it’s almost intuitive if my case lighting is reporting its temperature. In that case if things start turning all red, something is up. Lol

I think you could do that with openrgb and both the visual map plugin (same link as I posted before) and hardware sync. I haven’t specifically tried it, but from what I have done, I think it’s quite doable.

Use visual map to create individual control over numpad lights (as opposed to keeping them grouped up with the rest of the keyboard, which gives less options), and then in theory you should be able to map any temp reading to any key that you’ve separated from the group.

There’s more than just temps as options too. Poking through, I saw stuff like power draw and clock speeds, ram usage/availability, and ethernet throughput. Could be fun to map stuff like that, though likely that would have less utility in most situations.

Regarding RGB: Uninstall all the shitty software and install OpenRGB instead.
I wish I could. It doesn’t support my keyboard properly. Then again I’ve got some macro stuff going on too.
OpenRGB has a great API and command line interface for all your automation needs. Shame about your kb.

My steel series headphones blow ass, but my mouse… My Rival 300 has been through a lot, so much that the rubber on the sides has a spot worn down to the plastic where my thumb grips it, and its still doing great a decade later.

But yeah, fuck their software.

I have the Aerox 3 and I really like the mouse.

I really don’t like their software. Why can’t I see the battery level in percentage? Who wants to guess??

My favorite gag from My Deer Friend was the “gaming antler” that just glowed rainbow colors.
I’m your biggest fan
Are you a Disney princess?

Don’t buy shitty gaming keyboards with shitty software and shitty styling from shitty gaming companies.

Buy a decent mechanical keyboard from a reputable keyboard producer. Make sure it has VIA/QMK support and you will not need shitty software. Many also come with RGB, if that’s what you want.