@geerlingguy I've had one positive chatbot / phone bot interaction over the years and it was with my ISP. We changed over, everything worked fine with my own router except the phone wouldn't work.

Called the support line and my heart sank when the robot voice came online. But it reset something and presto it worked.

Of all the interactions with bots, that has still been the only one that solved an issue. Everything else has been frustration.