Slight #ukrail rant warning - #DelayRepay really is a barrel of crap isn't it?
- If the TOC you submit it to thinks it wasn't their fault, they can punt it to another TOC. Who can disagree and punt it back to the first.
- CrossCountry: when you submit using their form, the email you get asks you to re-submit everything with a covering note.
- LNER's website asks you to upload the PDF of your eTickets... except it only checks the first page. So you have to sit and chop the PDF up.
Although perhaps I'm being a bit unfair: without delay repay, I wouldn't be travelling all over the country basically for free at the moment. But they don't make it easy to claim.