I searched for the first use of the term "BPM", it turned out that Davenport (1990) used it in his article "The New Industrial Engineering: Information Technology and Business Process Redesign". The concept of ERP was coined by Gartner company during the same period of the early 1990s. Indeed, this decade was so revolutionary in the use of technology and processes. Previously, using programmes such as Excel seemed like a competitive advantage for SMEs, but now we have incredible range of apps!