Ian Brown 
The greatest trick the devil ever pulled was JIRA™
To be fair, Bugzilla was *way* worse.
Chris Petrilli@igb ServiceNow would like a word.
Susan Potter*nods in strong agreement*
I feel this statement from head to toe. Very happy to report I no longer work at companies that force me to use ServiceNow.
@SusanPotter @petrillic did you have to use GUS while at SFDC? That was worse than both Bugzilla *and* JIRA IMO.
@igb @petrillic You are right, that was awful. I didn't have to use GUS day-to-day but I did use it now and then. :)