This tracks (it's EXACTLY how techbro engineers who've never had to deal with elderly folks in cognitive decline think).
https://mastodon.laurenweinstein.org/@lauren/112446972357880354
Lauren Weinstein (@[email protected])

I'm being asked why I think #Google is pulling the standard "Undo" function out many Chrome text input right-click context menus, and replacing that menu selection (without any advance warning or explanation) with their AI-based "Help me write". I don't know, but I can guess. I suspect it was something like this at a team meeting: "Hey, word is that we really need to up the AI engagement metrics. What haven't we covered yet? [ laughter ]" "Well, we could get rid of context menus Undo and replace it with an AI selection. Then when users right-click during text input, they'll get the "Help me write" prompt where they've pretty much always expected undo to be." "I like that. It'll be right in their faces. Do you think there will be any blowback from people not finding Undo in those context menus anymore?" "Naw, pretty much everyone knows the keyboard shortcut for undo is Control-Z. They can just use the shortcut. Only a fool wouldn't know that. And we don't care about fools!" "Absolutely. OK, I'm in. Should there be any kind of warning or explanation for this?" "No way -- let it be a surprise to the users! More impact!" "Wow, I can feel those AI engagement metrics going up already!" "Great work, team! All AI, all the time!"

Mastodon

@cstross @lauren Amazon recently revamped part of their Kindle store with a new design so poorly conceived as to make it almost unusable. I actually found myself wondering if it was done deliberately to increase the time that users spend on the page.

If the only statistic you look at is 'time on page', you can't tell the difference between a user who is deeply engaged with the page and one who is struggling to extract any useful information from it.

@angusm ya you need to look at bounce rate too, at least
@cstross I teach people how to use Undo (not just the key command but the fact that this option even EXISTS) weekly. These weird changes aggravate me so much.
@jessamyn @cstross "Now, if you want to undo this typo, we'll get into the process of installing Firefox..." πŸ˜‚
@alan @cstross I have so many add-ons I'm not sure how the web even works anymore. But at least I'm not building it!

@cstross There are *some* times (a *very* limited set) where replacing a thing in a UI with a new thing is OK to make the new thing more discoverable (making things discoverable even for unimpaired users is *hard*.)

But it's really limited to new things that are a better version of the old thing, or old things that are unused (and you'd better have the data to back that up unless you really like pissing people off-q.v. "Who moved my cheese?")

This… is not that.

@cstross I absolutely - and I must make this very clear - absolutely fucking hate anything Google do where they haven't bothered to read the basics of HCI.

I'm half expecting them to replace the Save Disk icon with something like "πŸ’ͺ" because they think they are saving the world

@cstross @lauren I’m someone who didn’t know there was a right click undo but did know ctrl-z
@cstross Are there any news articles about this thing happening?
@cstross "Anybody who would disagree with our self-serving desing change has got to be a fool who doesn't know even the simplest of things, such as this entirely arbitrary keyboard binding."
@cstross tracking engagement metrics to make design decisions was a mistake.