@chris
On the one hand, congrats.
OTOH, this represents a thing that has significantly changed within my lifetime and it makes me uncomfortable.
Used to be, if your customer was perfectly happy with a service or product that met their expectations, you heard NOTHING.
You'd hear a few complaints from customers who had a bad experience. On RARE occasion someone would go out of their way to pay a compliment.
Then there's my #SwedishBaptist upbringing which turns this into a thread...(cont'd)
@chris
Not as much anymore, but I used to kind of enjoy filling out customer satisfaction surveys, back when they were uncommon.
On a scale of 1 to 10, if everything about it was fine, it'd be 6s or 7s throughout.
8 or 9 for something exemplary & notable.
3 or 4 for something I thought warranted work to improve.
I'd have to be physically accosted to give a 1, or given a "handie" to give a 10.
But now? Anything not 5/5 stars is tragedy.
Calm down, people. Fine is FINE. Shut up.
Chris Alemany🇺🇦🇨🇦🇪🇸
Kelvin n0mql EN35ld